| |
Extremely
Dissatisfied |
|
Extremely
Satisfied |
| Overall Experience |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall Service |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall Accommodations |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall
Pre-Arrival/Arrival |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall Departure |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
| |
Definitely
Would Not |
|
Definitely
Would |
| Return to property |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Return to brand |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Recommend |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
| |
Poor |
|
Excellent |
| Value for price paid |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
| |
Extremely
Dissatisfied |
|
Extremely
Satisfied |
|
Reservation/Arrival |
|
|
|
|
|
|
|
|
|
|
| Accuracy of reservation |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Appearance of hotel
exterior |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Appearance of lobby |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Speed/efficiency of
check-in |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Use of your name |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Hotel Staff |
|
|
|
|
|
|
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|
|
| Hospitality of staff |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Attitude of front desk
staff |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Attitude of maintenance
staff |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Attitude of housekeeping
staff |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Guest Room/Suite |
|
|
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|
|
|
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|
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| Cleanliness of guest
room/suite |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Comfort of bed |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Condition of carpet |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Guest room/suite
lighting |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quietness of guest
room/suite |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
|
Heating/cooling/ventilation worked properly |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Room/suite smelled
fresh/clean |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Working order of TV,
remote, phone, etc. |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Cleanliness of bathroom |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Bathroom lighting |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quality of bathroom
amenities |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Working order of
bathroom |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Additional Facilities |
|
|
|
|
|
|
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|
|
| Exercise facility |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Condition of
pool/spa/whirlpool |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Business Center |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Convenience store |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Internet Access |
|
|
|
|
|
|
|
|
|
|
| Ease of High Speed
Internet access |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quality of High Speed
Internet connection |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Breakfast |
|
|
|
|
|
|
|
|
|
|
| Attitude of breakfast
staff |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Cleanliness of breakfast
area |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Quality/variety of
breakfast items |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Replenishment of
breakfast items |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Attractiveness of
breakfast presentation |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Check-Out/Departure |
|
|
|
|
|
|
|
|
|
|
| Accuracy of bill |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Speed/efficiency of
check-out process |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Efficiency of billing
corrections |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Hotel safety/security |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| |
|
Other |
Yes |
No |
|
|
|
|
|
|
| First visit to brand |
Yes |
No |
|
|
|
|
|
|
| Room type reserved
available |
Yes |
No |
|
|
|
|
|
|
| |
|
PROBLEM INCIDENCE |
| |
|
|
|
|
|
|
|
|
|
|
| Problems experienced |
Yes |
No |
|
|
|
|
|
|
| |
| COMMENTS |
| |
| Property is worn out. Carpet dirty and has tape in some spots. Building is not washed. Found bed bugs in my room. |
