
Example: Hilton Garden

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Hotels by Chain

	All Hotel Chains
	AmeriSuites
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Guest Name:		Property:	Baymont Inn & Suites Coralville
Email:		Date Stayed:

PROPERTY SATISFACTION AND LOYALTY

	Extremely Dissatisfied		Extremely Satisfied
Overall Experience
Overall Service
Overall Accommodations
Overall Pre-Arrival/Arrival
Overall Departure

	Definitely Would Not		Definitely Would
Return to property
Return to brand
Recommend

	Poor		Excellent
Value for price paid

	Extremely Dissatisfied		Extremely Satisfied
Reservation/Arrival
Accuracy of reservation
Appearance of hotel exterior
Appearance of lobby
Speed/efficiency of check-in
Use of your name

Hotel Staff
Hospitality of staff
Attitude of front desk staff
Attitude of maintenance staff
Attitude of housekeeping staff

Guest Room/Suite
Cleanliness of guest room/suite
Comfort of bed
Condition of carpet
Guest room/suite lighting
Quietness of guest room/suite
Heating/cooling/ventilation worked properly
Room/suite smelled fresh/clean
Working order of TV, remote, phone, etc.
Cleanliness of bathroom
Bathroom lighting
Quality of bathroom amenities
Working order of bathroom

Additional Facilities
Exercise facility
Condition of pool/spa/whirlpool
Business Center
Convenience store

Internet Access
Ease of High Speed Internet access
Quality of High Speed Internet connection

Breakfast
Attitude of breakfast staff
Cleanliness of breakfast area
Quality/variety of breakfast items
Replenishment of breakfast items
Attractiveness of breakfast presentation

Check-Out/Departure
Accuracy of bill
Speed/efficiency of check-out process
Efficiency of billing corrections
Hotel safety/security

Other	Yes	No
First visit to brand
Room type reserved available

PROBLEM INCIDENCE

Problems experienced

COMMENTS

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